Frequently Asked Questions

Doubao AI Assistant is committed to achieving a seamless cross-platform experience. Currently, on the desktop side, we perfectly support Windows 10 and Windows 11 operating systems (including x86 and ARM architectures), and also fully adapt to macOS 10.15 Catalina and above versions (native support for Intel chips and Apple Silicon M1/M2/M3 series chips), ensuring smooth operation on different computers. For Linux users or scenarios where it is inconvenient to install software, we provide a fully functional web version, which can be used simply by visiting through mainstream browsers (such as Chrome, Edge, Safari). In addition, our mobile App is also online on iOS and Android platforms, supporting account cloud synchronization. This means that conversation records generated on your computer, collected inspirations, or analyzed documents can be synchronized to your mobile phone in real-time, allowing you to continue your work anytime, anywhere, truly achieving seamless connection between office and study.

Yes, in order to provide the most powerful and intelligent AI services, Doubao AI Assistant needs to maintain a network connection during use. This is because we rely on ultra-large-scale language models running on high-performance cloud server clusters. These models have huge parameters, massive knowledge bases, and strong reasoning capabilities. Current ordinary personal computers or mobile phone hardware are difficult to run such complex models independently locally. Through cloud processing, we can not only provide you with millisecond-level fast responses but also update the knowledge base in real-time to ensure that the information you obtain is the latest and most accurate. However, we have also considered some special scenarios. The software supports offline viewing of historical conversation records and saved document summaries, making it convenient for you to review important information when the network is poor or disconnected. We are also continuously optimizing transmission protocols to minimize data consumption and ensure smooth use under mobile networks.

Doubao AI Assistant is not just a chatbot, it is positioned as an "all-around productivity partner" on your desktop. Compared with similar tools, we have several significant unique advantages: First is deep system-level integration. We provide global floating windows and shortcut key activation functions, supporting word translation and word polishing, allowing AI capabilities to seamlessly integrate into any of your software operations without frequent window switching. Second is deep optimization for Chinese scenarios. Whether it is the sense of language in Chinese writing, the understanding of idioms and allusions, or the search for domestic hot news, it understands Chinese users better than foreign models. Furthermore, we aggregate multi-modal capabilities, integrating text generation, image creation, PDF document parsing, web page summarization, and other functions into one. One account and one software can solve multiple problems. Finally, we attach great importance to user experience. The interface design is simple and elegant, and the interaction logic is intuitive. Even users who are new to AI can get started easily in a few minutes, making high-tech truly simple and easy to use.

Doubao AI Assistant's writing function covers all aspects of work, study, and life. In the field of workplace office, it can write weekly and daily reports, meeting minutes, project plans, business emails, and various official notices for you; in academic education, it can assist in thesis polishing, literature review, course lesson plan writing, and English composition correction; in content creation, it is good at generating social media copy (such as Xiaohongshu style, Moments copy), short video scripts, creative stories, poetry, and prose. In addition, for the programmer group, it can also provide code generation, code comment addition, and bug troubleshooting suggestions. You only need to briefly input the topic or keywords, and set the required tone (such as formal, humorous, friendly) and length. The AI assistant can generate a high-quality first draft for you in a few seconds, supporting repeated modification and optimization until you are satisfied.

Using the PDF translation function is very simple and efficient. First, please click the "Translate" icon in the left navigation bar in the desktop application, and select the "Document Translation" tab at the top after entering the translation interface. Then, click the upload area or directly drag your PDF file into the window (Word, PPT, and other formats are also supported), and the system will automatically start parsing. After parsing is completed, the AI engine will perform full-text translation. Most importantly, it will perfectly preserve the layout format, image position, and table style of the original document through advanced OCR and layout restoration technology, ensuring that the reading experience is consistent with the original book. After the translation is completed, you can not only preview the Chinese-English comparison effect in real-time but also export the translation as a new PDF or Word document. Currently, the free version supports single files not exceeding 10MB, and the premium version supports larger files and more concurrent tasks.

The key to generating high-quality AI images lies in writing clear and detailed prompts. We suggest you follow the formula of "Subject + Environment + Style + Details" to describe. For example, don't just say "a cat", but say "a cute orange cat, sitting on a sunny windowsill, with a bustling city street scene outside the window, cyberpunk style, high resolution, delicate light and shadow". You can also specify specific art styles, such as "oil painting style", "watercolor style", "3D rendering", or "Japanese anime". If you are not satisfied with the composition of the generated picture, you can try to modify the ratio (such as 16:9 or 1:1) or add negative prompts (elements you do not want to appear). Doubao AI Assistant also provides an "Inspiration Library", where you can refer to the prompts of excellent works for modification. Try a few more times, and you will find that AI understands your aesthetics better and better, creating amazing visual works.

Traditional search engines usually only return thousands of web links, requiring you to click, filter, and read them one by one, which is inefficient and easily disturbed by advertisements. Doubao AI Assistant's AI search function is like an intelligent researcher. It will retrieve the latest information on the entire network in real-time, read and understand the content of multiple high-quality sources, and then directly generate a logically clear and concise answer summary for you. Not only that, it will also automatically mark the source of each piece of information to facilitate your verification. Whether you are querying instant news, professional knowledge, or life encyclopedia, AI search can help you save a lot of information screening time. In addition, you can continue to ask questions based on the search results for in-depth knowledge exploration, completely changing the way you obtain information and making search more intelligent, efficient, and pure.

Data security is the cornerstone of our service. We adopt the highest industry standard security measures to protect your information. First, all data uses SSL/TLS encryption technology during transmission to prevent interception by third parties. At the storage level, your personal data (such as conversation records, uploaded documents) are encrypted and stored in cloud servers with extremely high security levels, and strict access control permissions are implemented. We promise to strictly abide by the "Personal Information Protection Law" and relevant laws and regulations, and will never sell your personal data to third parties or use it for unauthorized commercial purposes. In addition, you can view and manage your data permissions in the settings at any time. We regularly conduct security audits and vulnerability scans to continuously improve the system's defense capabilities, ensuring that your every conversation and every document are under comprehensive security protection.

If you decide not to use Doubao AI Assistant anymore, you can apply to cancel your account at any time. The operation path is: click the avatar to enter the "Personal Center", select "Account Settings", and find the "Delete Account" option at the bottom. To protect your rights and interests, the system will prompt you to verify your identity and inform you of the consequences after cancellation. Please be sure to note that once the account is cancelled, all your usage records, membership rights, collected content, and cloud data will be permanently deleted and cannot be recovered. We suggest you back up important data before operating. After submitting the cancellation application, there will usually be a 7-15 day cooling-off period. During this period, if you log in again, the cancellation application will be automatically revoked. After the cooling-off period ends, your account information will be completely cleared. If you have any questions or operational difficulties, please feel free to contact our customer service team for help.

You can manage your membership subscription status very conveniently in the app. After logging in, enter the "Personal Center" and click the "My Membership" card to view the current subscription package, validity period, and automatic renewal status. If you opened the continuous monthly service through WeChat or Alipay, you can directly click "Cancel Automatic Renewal" on this page to turn off the deduction for the next cycle. After closing, the membership rights of the current cycle remain valid until expiration. For users who subscribe through the Apple App Store, you need to go to the phone's "Settings" -> "Apple ID" -> "Subscriptions" to manage. If you need to upgrade the package (such as upgrading from a monthly card to a yearly card) or apply for a refund (subject to the refund policy), please contact online customer service for processing. We suggest you pay attention to irregular membership preferential activities, as there may be surprise discounts when renewing.

Yes, Doubao AI Assistant supports powerful multi-terminal cloud synchronization functions. As long as you use the same mobile phone number or third-party account (such as WeChat) to log in, whether it is on the company's Windows computer, the MacBook at home, or the portable iPhone or Android phone, all your data will be synchronized in real-time. This means that copy drafts unfinished on the office computer can be edited on the mobile phone on the way off work; inspiration pictures collected on the mobile phone can be viewed in detail on the large computer screen after returning home. Our synchronization mechanism uses incremental update technology, which is fast and consumes low traffic. At the same time, for account security, you can view all currently logged-in devices in "Device Management" and remove unknown or no longer used devices at any time to ensure that your account only runs on your trusted terminals.